Return Policy

Our Return Promise

We want you to be completely happy with your purchase — but if something isn’t quite right, we’ve made the return process as clear and simple as possible. Here’s everything you need to know about sending an item back to Almenera.

How to Return an Item

You have 30 days from the date of delivery to return your order. To be eligible, items must be unworn, unused, and in their original condition with tags and packaging intact.

Step 1: Get in Touch
Email us at  info@almenera.com with your order number and the reason for your return. Have a question? Don’t hesitate to ask — we're here to help.

Step 2: Receive Return Instructions
We’ll send you the return address (please note: this may be an international return) along with all the details you need.

Step 3: Pack Your Items
Use the original packaging or something similar to keep your item secure. You’ll need to arrange and pay for return shipping, including printing your own label.

Step 4: Send It Back Safely
Please use a tracked shipping service — we’re not responsible for lost or untracked parcels, and we want your return to reach us without issue.

Step 5: Confirmation and Refund
Once we receive your return, we’ll send you a confirmation email. Your refund will be issued within 5 business days to your original payment method. Processing time may vary depending on your bank.

Exchanges

Prefer a different size or item? Once we’ve received and inspected your return, we’re happy to arrange an exchange if the item is in stock. Just let us know when you email us.

A Few Things to Note

Return window: 30 calendar days from the day your order was delivered
Item condition: Must be unworn, unused, and in its original state
Return label: You’ll need to print and attach your own
Return shipping: Costs are your responsibility. Small parcels typically start from £10, depending on size and courier

Partial Refunds & Exceptions

We may issue a partial refund in cases where:

  • The item shows visible signs of wear or use

  • Parts, tags, or original packaging are missing

  • The return is late or arrives damaged

If you're unsure whether your item qualifies for return, just reach out to us before sending it back — we’ll be happy to advise.

We’re Here to Help
Questions about a return? Email us anytime at info@almenera.com — we’re always happy to support you.

✉️ Email us:
info@almenera.com
Monday – Friday: 05:00 – 16:00 (EDT)
Saturday – Sunday: 05:00 – 14:00 (EDT)

📞 Call or text:
+1 (555) 867-3090

📍 Address:
948 Westbrook Place
New York
NY 10012
United States

💬 Prefer online?
Use our contact form — we typically reply within 24 hours.